1. These terms and conditions apply in any event to You as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to our Website.
2. This agreement is made in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
3. We may change these terms from time to time. The terms that apply to You are those posted here on our Website on the day You order Goods.
4. We reserve the right to refuse service to anyone for any reason at any time.

Your order is an offer to buy from us. We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you approximately when we shall dispatch your order.

If we cannot accept your order we will inform you of this promptly in writing by email. This may occur for any one or more of the following reasons:

1. Where goods are no longer available.
2. The identification of an error in the order.
3. Where we cannot obtain authorisation for your payment.
4. If your payment is not received and you have already received the product(s) ordered from us, you must pay for the product(s) or return them to us in accordance with the ‘Returns’ section outlined below.

All images, illustrations, designs (including product designs), graphics, icons, photographs, video clips and other materials that appear as part of this Website are subject to copyright, trademark, service mark, and/or other intellectual property rights or licenses, and rights of publicity and privacy, all worldwide rights, which are owned by Online Content Studio

You must not republish, sell, rent, sub-license, reproduce, duplicate or copy any material from https://kokimiloki.eu. You must not redistribute any content from https://kokimiloki.eu. The Content of this Website and the software is intended solely for personal non-commercial use by you and other users of the Website.

Every effort is made to ensure that the Goods we supply correspond as closely as possible to the pictures displayed online. However, variations can occur. These could include but are not limited to, slight differences in shades of wood, colour, texture or dimensions of products. No responsibility can be accepted for these variations. Due to the handmade nature of products, there may be slight imperfections and some items may have slight differences. This by no means affects the quality of the product.

Goods we supply are bespoke. Because we rely on our suppliers, we do not guarantee that Goods advertised on our website are available.

We reserve the right to discontinue products.

The images shown online are for illustration purposes only. Some products are also shown with additional props but these are not included in the sale of a product.

1. All prices on this Website are in EUR (€) and are inclusive of VAT at 20%. Prices do not include delivery costs – these will be added on when you check out to pay. We reserve the right to alter prices either up or down, including any variations to the rate of VAT but changes will not affect orders in respect of which we have already sent you an email accepting the order.
2. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch it to you.
3. We accept payment through Stripe secure server. Stripe Inc. is an American financial services and software as a service (SaaS) company dual-headquartered in San Francisco, California and Dublin, Ireland.
4. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.
5. Unfortunately we cannot accept cheques, bank transfers or payments over the phone.

We make every effort to ensure that the Goods we supply correspond as closely as possible to the pictures displayed online. However, variations can occur. These could include but are not limited to, slight differences in shades of wood, colour or texture. Due to the handmade nature of products, there may be slight imperfections. This by no means affects the quality of the product. No responsibility can be accepted for these variations and you must check the measurements and suitability of the Goods for your requirements.

1. You may cancel or change your order at any time before we despatch your order. If you do, we will refund to you the original price of the Goods together with the original delivery charge. Please email us at info@kokimiloki.eu stating your name, your order number and the reason you wish to cancel your order.

2. Please note we are unable to change the delivery address after the Goods have been despatched.

3. We will refund your money within 14 days of receipt by us of the returned Goods.

4. Refunds will be issued to the card which was used to place the order.

5. In the event of any unwanted Goods, they must be returned to us within 14 days from the date you receive your order, not including the day you received it. Please send us an email at info@kokimiloki.eu that you would like to return Goods, specifying exactly what Goods and when purchased.

6. All returns must be sent to the following address: 10 Dagmar Road, Windsor, SL41JL, United Kingdom.

7. We ask that the Goods are returned in the original packaging and condition. Please retain all original packaging until you are certain you wish to keep your items.

8. You are responsible for the cost of returning your order. We are not obliged to refund to you your cost of re-packing and returning the Goods. If you do not pay the costs of return delivery, we will deduct the direct costs of recovering the goods from the amount to be refunded to you.

9. In the event that the Goods are damaged when delivered to you, please let us know as soon as you discover any damage via email at info@kokimiloki.eu. Please include your order number and an image of the damaged item if possible. Returns of damaged items will only be accepted if the goods were damaged when delivered to you. If you would like a replacement, please let us know when you report the item as damaged. We will replace the items free of charge. If we are unable to fulfill your request for a replacement we will be happy to refund you for the cost of the damaged items.

10. If you claim that the item is defective, the defect must be reported to us within two weeks of becoming apparent.

11. You must tell us by email message to info@kokimiloki.eu that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect and when it arose.

12. If we agree that we are liable, we will cover the cost of return carriage and will refund the Goods or replace the Goods (subject to availability) free of charge.

13. If we replace or refund Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

14. Goods should be returned with all packaging as far as possible in their original condition, securely wrapped and at your cost (with the exception of faulty Goods or Goods damaged when delivered to you).