Terms of Service

Welcome to Kokimiloki.eu, the Website for home goods.

General Information

The Kokimiloki online store operates at kokimiloki.eu and offers original products under the Kokimiloki brand.
For matters concerning the Store, orders, products or the processing of personal data, please contact us exclusively via the contact form available on the Contact page.
The Seller is the manufacturer of the Goods available in the Kokimiloki online store.

These Terms and Conditions set out the rules for using the Kokimiloki online store and placing orders.

Before placing an order, please read these Terms and Conditions and the Privacy Policy. By placing an order, you accept the Terms and Conditions applicable at the time the order is placed.

If you have any questions regarding the Store or these Terms and Conditions, please contact us via the contact form available on the Contact page.

A contract for the purchase of Goods through the online Store is concluded between the Seller and the Customer.

  1. Customers may browse the Store and place orders without registering an account.
  2. The Store must be used in accordance with applicable law and these Terms and Conditions. It is prohibited to provide unlawful content or take any action that may interfere with the proper functioning of the Store.
  3. To place an order, the Customer must provide the information required to process the order, in particular an email address and the information necessary for delivery and payment.
  4. The Customer is required to provide accurate and up-to-date information.
  5. By placing an order, the Customer confirms that they have the legal capacity to enter into a sales contract.

The website is available to you “AS IS” without any representation in terms of the quality or availability of the website. We try to maintain a constant, error-free service, but we are unable to guarantee that the website will always be available or that it will operate free from error. To the extent permitted by law, we will not accept any liability arising from any errors or unavailability of our site. Although we use anti-virus software to protect the content of our website against known viruses, we cannot guarantee that the material on our website is free from viruses or malicious codes. It is your responsibility to ensure that you have taken precautions to protect your own computer system from virus infection. Whilst we make every reasonable effort to ensure that the information on the site is the most recent and correct, from time to time the specifications of services, special offers and prices can change without notice.

  1. To place an order, the Customer selects the Goods, adds them to the shopping cart and follows the instructions displayed in the Store.
  2. Until the order is placed, the Customer may change the selected Goods, their quantity and the information provided.
  3. Placing an order requires the Customer to provide the information necessary to process it, select an available delivery and payment method, and accept these Terms and Conditions.
  4. Before placing an order, the Customer is provided with information about the Goods ordered, their price, delivery costs and the total amount payable.
  5. The order is placed by clicking a button clearly indicating that the order entails an obligation to pay.
  6. The sales contract is concluded when the Customer successfully places the order. After the contract has been concluded, the Customer will receive an order confirmation containing its essential terms at the email address provided.
  7. The contract may be concluded in Polish or English, depending on the language version of the Store selected by the Customer.
    Information concerning the order and these Terms and Conditions is provided to the Customer electronically.

Every effort is made to ensure that the Goods we supply correspond as closely as possible to the pictures displayed online. However, variations can occur. These could include but are not limited to, slight differences in shades of wood, colour, texture or dimensions of products. No responsibility can be accepted for these variations. Due to the handmade nature of products, there may be slight imperfections and some items may have slight differences. This by no means affects the quality of the product.

Goods we supply are bespoke. Because we rely on our suppliers, we do not guarantee that Goods advertised on our website are available.

We reserve the right to discontinue products.

The images shown online are for illustration purposes only. Some products are also shown with additional props but these are not included in the sale of a product.

  1. All prices on this Website are in EUR (€) and are inclusive of VAT at 20%. Prices do not include delivery costs – these will be added on when you check out to pay. We reserve the right to alter prices either up or down, including any variations to the rate of VAT but changes will not affect orders in respect of which we have already sent you an email accepting the order.
  2. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch it to you.
  3. We accept payment through Stripe secure server. Stripe Inc. is an American financial services and software as a service (SaaS) company dual-headquartered in San Francisco, California and Dublin, Ireland.
  4. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.
  5. Unfortunately we cannot accept cheques, bank transfers or payments over the phone.

  1. Please note we are unable to change the delivery address after your order has been dispatched.
  2. Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any loss or inconvenience that may result from the delay.
  3. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
  4. Time for delivery specified on the Order, if any, is an estimate only and time shall not be of the essence.
  5. Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.
  6. If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
  7. After 3 unsuccessful delivery attempts, the shipment is returned to us. If you are still interested in delivery, you will be charged additional charge fees, which we will confirm in writing before we dispatch it to you. The amount charged will cover additional administration costs, shipping costs and other expenses which are a consequence of the undelivered goods.
  8. If you contact us to say that you have not received your order we will require you to sign a non-receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.

Consumers have the right to withdraw from a contract concluded through the Store within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which the Consumer, or a third party designated by the Consumer other than the carrier, takes possession of the Goods.

To exercise the right of withdrawal, the Consumer must inform the Seller of their decision before the expiry of the above period by using the contact form available on the Contact page. The Seller will provide the Consumer with the address to which the Goods should be returned.

The Goods must be returned no later than 14 days after the Consumer informs the Seller of their decision to withdraw from the contract. The Consumer bears the direct cost of returning the Goods. Cash-on-delivery returns will not be accepted.

In the event of withdrawal, the Seller will refund all payments received from the Consumer relating to the returned Goods, including the cost of delivery up to the amount of the least expensive standard delivery method offered by the Store.

The refund will be made without undue delay and no later than 14 days after the Seller receives notice of the withdrawal. The Seller may withhold the refund until the Goods have been received or until the Consumer provides proof that the Goods have been returned, whichever occurs first.

The refund will be made using the same payment method used for the original purchase, unless the Consumer expressly agrees to another method that does not result in any additional costs.

The Consumer is responsible for any reduction in the value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

The Seller is responsible to the Consumer for the conformity of the Goods with the contract in accordance with applicable law, in particular the Polish Consumer Rights Act.

If the Goods do not conform to the contract, the Consumer may submit a complaint using the contact form available on the Contact page.

The complaint should describe the lack of conformity and specify the Consumer’s request. The Consumer may request repair or replacement of the Goods and, in circumstances provided for by law, a price reduction or withdrawal from the contract.

The Seller will respond to the complaint within 14 days of receiving it. Failure to respond within this period means that the complaint is deemed accepted.

If processing the complaint requires the Goods to be provided to the Seller, the Seller will provide the Consumer with instructions and the address to which the Goods should be sent.

The Seller bears the costs of repair or replacement of the Goods, including the costs of collecting or returning the Goods.

  1. Matters not regulated by these Terms and Conditions are governed by generally applicable Polish law.
  2. Any disputes between the Seller and the Consumer will be resolved by the court having jurisdiction in accordance with applicable law.
  3. Nothing in these Terms and Conditions limits any rights granted to Consumers under mandatory provisions of applicable law.
  4. These Terms and Conditions may be updated in the event of changes to applicable law, the operation of the Store or the terms on which services are provided. Orders placed before any changes take effect will be governed by the Terms and Conditions applicable at the time the order was placed.

Last updated: August 2026